Don’t Test Whispers

Key to marketing success is a disciplined approach to testing ideas and action. After all, marketing writing and consulting is filled with tremendously attractive and detailed theories about action “X”…
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At Walgreens: An Amazing Abuse Of the Customer Satisfaction Survey

A couple of weeks ago I wrote a post about how fed up I am with customer satisfaction surveys (link here)…. Truth is that companies are out of control
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Agencies Need to Be Good Stewards of Their Own Brand

I’m often amazed at how poorly agencies manage their own marketing – especially their own brand. Look across the ad biz and you’ll find a cacophony of agency names in…
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The Brand Building Power of Product Advertising

Funny how names are. A specific type of advertising was labeled “brand advertising”. So the myth developed that in order to build brand, you need to use brand advertising. Except,…
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Consumer Solar Needs a Steve Jobs to Make it Fly Off the Shelf.

I love solar energy. And it’s encouraging that tremendous advances in technology have driven panel costs down while delivering more energy from smaller packages. Yet, despite major investement in solar,…
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Using Satisfaction Surveys to Create Unhappy Customers

Anti-motivational website Despair.com offers as their customer service mantra: We’re not satisfied ’til you’re not satisfied.… Pretty funny. But while I may love that crack, it looks like satisfaction survey
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Challenge the Myths of Internet TV with Reality

There’s huge money to be made, apparently, for consultants who project radical future change. In TV, that means suggesting TV becomes a variant of online video. (Really? We need better…
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Space Jump Gets Viewers. But Does Branded Content Really Fly?

Wave Goodbye to Branded Content MythsHumanity loves watching the truly daring. From NASA projects to high altitude ballooning and trips around the world, my adult life has been paced by…
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Apple & Application Software…iOS6 Maps Debacle Looks like Final Cut Fiasco

I wrote my letter today to Tim Cook (CEO, Apple) informing him that, as a result of the Final Cut Pro/FCP-X debacle, starting 11/1 my company will create no new…
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A Yard Sign Advertising Lesson From The Onion

My nephew recently pointed out this bit from joke news site The Onion. (Link here.…) It’s a pretty funny article – suggesting that the act of putting up
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Kobalt Tools Becomes a 2012 “Brand to Watch” (An Atomic Client)

Landor Associates has just published their top 10 “Breakaway Brands” for 2012 and the list isn’t too surprising. Facebook leads off followed by Keurig, Skype, Amazon, Vizio, Samsung, YouTube, Netflix,…
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New Confirmation that Offline Advertising Drives Online Success

Just about 2 years ago I wrote a post looking at how online success required offline advertising. (Link here.)… But there is a lot of hype about the rate of
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Lets Hold the Panic About Retail Showrooming – It’s Driven by Research Errors

I discovered an excellent blog post (link here…) this week about marketers being mis-led by major research mistakes. One of his main examples? How “showrooming” fears have been
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Apple vs Samsung Reminds Us: What’s Obvious Today Was Obscure in the Past

‘The man who follows the crowd will usually get no further than the crowd. The man who walks alone is likely to find himself in places no one has ever…
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Web Advertising and the Myth of “Lean Forward Media”

The companies promoting various forms of online advertising spend vast amounts of time pointing out well understood challenges with off-line advertising. But those very same companies are blind to the…
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Store Brand? Manufacturer Brand? The Real Issue is Telling Consumers Something Meaningful.

There’s been a lot of talk lately about store brands competing with manufacturer brands – mostly talking about how store brands are thriving. This is to be expected – both…
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Research Shows that Smart Phones HELP Retail

The tech theorizers have suckered us into a mythology – the one where the Four Virtual Horsemen of the Tech Apocalypse destroy whatever they touch. So, as soon as someone…
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The Power of Low & Consistent DRTV Spending

A potential retail oriented DRTV client once opened our meeting with “this needs to be a top 5 show”. I responded “Why? What is the difference for your business between…
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The Power of Low & Consistent Mass Media Spending

Advertising is far too often driven by lore and anecdote – even when it comes to media spending. So it was refreshing to read Byron Sharp’s latest post “A Little…
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Cable Cutting? Census Suggests Just Sharing Households.

Much was made of Nielsen numbers released recently that suggested a small drop in homes with multi-channel TV (cable, satellite, etc.). Of course, those wishing to become rich in a…
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