At Walgreens: An Amazing Abuse Of the Customer Satisfaction Survey

A couple of weeks ago I wrote a post about how fed up I am with customer satisfaction surveys (link here)…. Truth is that companies are out of control
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The Brand Building Power of Product Advertising

Funny how names are. A specific type of advertising was labeled “brand advertising”. So the myth developed that in order to build brand, you need to use brand advertising. Except,…
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Apple & Application Software…iOS6 Maps Debacle Looks like Final Cut Fiasco

I wrote my letter today to Tim Cook (CEO, Apple) informing him that, as a result of the Final Cut Pro/FCP-X debacle, starting 11/1 my company will create no new…
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Lets Hold the Panic About Retail Showrooming – It’s Driven by Research Errors

I discovered an excellent blog post (link here…) this week about marketers being mis-led by major research mistakes. One of his main examples? How “showrooming” fears have been
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The Power of Low & Consistent Mass Media Spending

Advertising is far too often driven by lore and anecdote – even when it comes to media spending. So it was refreshing to read Byron Sharp’s latest post “A Little…
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Why Does JC Penney’s Struggle?

After all the hoopla of hiring an Apple magician (only magical, of course, because he was at Apple) and the hype surrounding some really odd advertising, why is it that…
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There Is No “ROI vs Brand” Dilemma When You Know Your “Profit Horizon”.

Far too many “smart” (aka self-conciously cool) agencies these days proudly seek talent from anywhere EXCEPT business backgrounds. They believe, they say, that these fundamental skills for understanding arcane concepts…
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New Book: “Building Brand with Direct Response Television”

With the October edition of Response Magazine, we have released my book “Building Brand with Direct Response Television…“. This book takes an unusual look at DRTV – focusing
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A Baker’s Dozen Truths About Brands and Brand Advertising

Brand has become the marketing religion of our time and takes on outsized importance in every decision. And that leads to a bunch of lists – each claiming to reveal…
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More Confirmation of Traditional TV’s Advertising Strength

The “radicals” who envision an internet take-over of the entire advertising world have been telling us for years that TV was dying. But not only won’t it die — it…
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Larry King. A TV Endorsement Sell Out?

Watching TV last week, my family was surprised to see an ad come up with Larry King in what looks like an interview format with an 800# underneath. Surprise turned…
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My 100th Blog Post. Feeding The Beast & The Dark Side of Content Marketing

WordPress tells me this is my 100th post (the celebration commences immediately). So is there a more fitting topic than content based marketing’s need to “feed the beast”? Want a…
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Salesmanship and The Myth of the New Consumer

Salesmanship is, and always has been, a critical skill needed to drive advertising success. Sadly, it’s a skill that doesn’t come out of J-school or portfolio school. Perhaps that’s why…
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When Brands Claim to “Engage” Online, Do They Really Engage Consumers?

Through the late 1990′s, the idea of “engaging” consumers became one holy grail of advertising. What agencies were seeking were ways to communicate with consumers as they “leaned forward” as…
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Mediocrity: The Biggest Danger to Advertising Research

A recent AdAge article quotes Bernbach as saying “The more you research, the more you play it safe, and the more you waste money. Research inevitably leads to conformity.”… (
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The Bad News…And Good News about Social Media’s Effective Audience Reach

My 4th of July post included links breaking out social media consumers. With this foundation, let me suggest the following: Your effective social media audience is about 10% of your…
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A 10% Audience: Social Media’s Bad News…and Good News

My 4th of July post included links breaking out social media consumers. With this foundation, let me suggest the following: Your effective social media audience is about 10% of your…
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4th of July Reading: Research Helps Segment Social Media Users for Advertisers

Amid all the hype about social media, I’ve been looking for some decent research so we can begin to segment the social media users – and finally get some actionable…
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Brand Begins and Ends with Your Products (Or Services).

I once sat in a meeting discussing a highly successful TV campaign. Underlying the discussion there’s this funny unspoken question from the brand side of the house: “How can it…
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Want Consumers To Pay Attention To Your Ads? Make Them Meaningful.

A few weeks ago I ran across this article titled “Four Reasons Why We Choose to Watch Ads”…. Seemed like a smart read because I always love to see
Read More: Want Consumers To Pay Attention To Your Ads? Make Them Meaningful.