Power to the Consumer! (At least until the next fad.)

2011 is the time of massive movement in advertising — a revolution. And this revolution restructures everything we do – from how we make our populist coffee to beginning to …
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The Misleading Desire for Market Research Innovation

The other day this New York Times article popped onto my radar…. While I wasn’t surprised by the content, it reminded me that today’s innovation obsession leads people to
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Incredible Deception: Using Research to Drive New Media Adoption

Here’s a surprise. Facebook hired a PR agency, Burson-Marsteller, to smear Google… Oh wait. Facebook says they were just placing unflattering articles about Google privacy concerns. And there’s a tiny…
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Is Classic “Brand Advertising” Right for Your Brand?

The advertising and marketing industry has let the term “Brand Advertising” come to mean “the only advertising that builds brand”…. This is VERY wrong. All advertising will build brand
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The New (Old) Truth: Mass Media is the Key to Building Brands

For some time, marketing has been dominated by the theory that the way to success is getting your most loyal consumers to buy more. As a result, it’s become popular…
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Do You Insult Consumer Intelligence With Entertainment Value?

I wrote recently about the advertising business’s mis-understanding of the idea of “likability”…. I think we have a similar problem with the idea of “entertainment”. Listen to many agencies
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The Human Value of Effective Advertising

There are a lot of people running around right now with utopian theories of advertising that suggest it’s most effective when it doesn’t ask consumers to do anything.These theories are…
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Does “Likability” Create Advertising That Consumers Hate?

Long ago studies began to suggest that advertising tends to be more effective when it’s “likable”. And very quickly, likability became an advertising absolute. So disagreeing with the concept of…
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Humanity, Humility, Statistics & Brands. Thoughts About “How Brands Grow” by Byron Sharp

For all the grand ad agency theorizing about brands, it’s ironic that the most human sense of brands that I’ve read in a very long time comes from an academic…
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Despite Claims, Web Communication Is No More Respectful Than Traditional Advertising

Massive misperceptions lead industries into poor choices. But industry politics make people hesitant to call out those mis-perceptions – sometimes for fear of losing future work; at other times because…
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Reading the Fossil Record: Why Mobile Retail Tracking Can’t Replace Focus Group Research

There was a post on Retail Wire this morning that pondered whether retailers will need traditional research once mobile tracking is “in place”. The question is interesting because it reveals …
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Squirrel! Advertising Agencies Chase Utopian Theories

There’s nobody easier to sell to than other salesmen. Unless, of course, you’re promising a consumer revolution to advertising agencies. Then, stand back and let the stampede commence! I was…
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DRTV Finds What Nielsen Misses: An Audience That Will Take Action

Nielsen ratings are often attacked for a variety of problems with their statistical reliability and I certainly don’t disagree with those challenges. Yet, I give Nielsen credit for reasonably estimating…
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Is Coupon Clipping Social Media’s Primary Value to Advertisers?

Ad agencies seem unable to resist the idea that there’s a “killer media” out there to fulfill their every dream. And that creates a tremendously dysfunctional business – which dashes…
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DVR’s Do Not Hurt Ad Effectiveness – And May Help It

Media Post reports yet one more study (link here)… that shows that time shifting doesn’t hurt TV ad effectiveness. So after a decade of the ad business seeming to “wish”
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Five Reasons Consumers will “Friend” Your Company.

In my last post, I noted six hard truths or axioms… I’ve developed about social media. And while these are sobering thoughts, it’s only by facing a medium’s weaknesses that
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Impact Driver or Impact Wrench? Once More Hardware Marketers Hurt Themselves with Names

End-user confusion about drills and drivers is rampant – although the model in this stock photo looks more bored than confused.Tool makers have created a wilderness of product, category and
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Tech Products Fail to “Cross the Chasm” Because of Communication

Communication is all-to-often the reason that products don’t make it across the chasm. Yet this is under-reported in the literature, perhaps because it’s easier to blame the technology. Or because…
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